Return & Refund Policy


" TENG BOON KEE (LANGKAWI) SDN. BHD. Guarantee " is our refund and exchange coverage program that is designed to protect all our customers against unsatisfying or damaged products by offering 100% refund or exchange based on our customers’ preferences. 

What is the TENG BOON KEE (LANGKAWI) SDN. BHD. Refund and Exchange policy?

This policy will only be applicable if the item/order that you wish to return is purchased via https://shop.tbklangkawi.com.my.

Purchases from TENG BOON KEE (LANGKAWI) SDN. BHD. retail stores and other e-commerce platforms will not be eligible for this policy.

We have a seven (7) calendar days refund and exchange policy upon your receipt of the order, subject to the following terms and conditions:

  1. Items/orders that you wish to refund, or exchange must follow all the requirements that have been listed out in our return and exchange requirement list.

  2. All packaging must be unmarked and not defaced in any manner.

  3. Any item that is received with tags attached must be exchanged with those tags intact.

  4. This policy does not apply to items that have been stated as non-exchangeable and non-refundable on our website https://shop.tbklangkawi.com.my 

  5. Items purchased as part of a set or multi-item pack, must be exchanged as a whole set.

  6. Exchanges performed through offline channels do not need to be exchanged with the same item which was purchased. Exchanging the returned item with another item is permittable.

  7. If the product for which you wish to exchange is of a higher price than the original purchase price, then you will be required to top up the balance using cash.
    If the product for which you wish to exchange is of a lower price, then no balance amount will be refunded to you.

  8. No immediate offline refund via store option will be available for the customer should nothing fit your taste in the outlet store.

  9. There will be STRICTLY NO REFUNDS for any shipping & handling charges.

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